Frequently Asked Questions

If you're having trouble with 1 Source Data, please look through these FAQs before calling technical support.

1. How to determine data path of Genesis version 16
2. Downloads and Modules
3. How to order supplements
4. How to Configure Internet Explorer for Web Printing
5. How do I add a bureau or spouse to a report?
6. What do ECOA and WHOSE mean?
7. What is Instant View?
8. How do I order a separate credit report on an unmarried Co-Borrower with Point?
9. How come I don't see the "Add Spouse" or "Add Bureau" link on the "Credit" screen of a report?
10. How can I use 1 Source Data with AOL?
11. How do I change my browser settings?
12. What are the invoice codes?
13. What does an "Access Denied" error mean?
14. I tried to login and my account is now locked. What happened?
15. How come I don't see the PREQ link on the Credit screen?
16. How come I don't see the "Re-pull as New File" button on the report screen?
17. Why do my PDF files print garbage?
18. How do I save a PDF file?
19. How do I enter a PO BOX address?
20. I received an error while installing Calyx Point Interface.
21. What are ePrint and Express Print?
22. A report I ordered is not showing up under the "REPORTS" tab on the main desktop.
23. How do I sort lists?
24. Who do I call when I need further assistance?
25. How to Install Agent Link Interface for POINT on a Citrix Server
26. How do I issue credits/correct misapplied charges?
27. Why can't I get past the login screen?

If none of these solutions helped, contact us by e-mail at technicalsupport@1 Source Data.