I tried to login and now my account is locked.  What happened?

For security requirements, the system will lock your account after 5 consecutive login failures because of incorrect password.  If you manage to type in the correct password after 5 failed attempts, you will get the error message Too many logon attempts as shown below:

Otherwise, you will continue to get the Your account has been locked error message as shown below.

 

Your account may also be locked if you have overdue bills.  Please contact your account administrator or your CRA to have your account unlocked and your password reset.